Frequently Asked Questions

Where do you ship your products?

We deliver our products within the DACH region (Germany, Austria, Switzerland) as well as to the USA (United States of America).

What are the current delivery times?

The current delivery time is between 7 and 12 working days.

What payment options are available?

We accept various payment methods, including credit cards, PayPal, Klarna, and other secure payment options. You can select the option that suits you best during the ordering process.

What is Celisée's return policy?

Celisée offers a 14-day return period. Within this period, you can return products without giving a reason.

Who pays for the return shipping?

Customers usually bear the return shipping costs. However, Celisée covers the return shipping costs for faulty or damaged products.